Terms & Conditions

CANCELLATION POLICY

Any cancellation of orders or items must be made within 2 weeks of submitting the order. Later cancellations are subject to a 25% restocking charge.

PAYMENT

We accept the following methods of payment:

VISA

MASTERCARD

AMERICAN EXPRESS

BANK TRANSFER

PAYMENT TERMS

Opening orders for new accounts must be prepaid.

RETURN POLICY

No return will be accepted without an authorized return number.

All claims must be made within 10 days or receipt of goods.

All returns must be made within 30 days of receipt of goods.

No returns will be accepted after 30 days.

ADDITIONAL QUESTIONS

For additional questions and concerns regarding our policies, please contact us at: info@artelglass.com

TOLERANCES

Slight variations in design, color hue and size may occur as a natural result of 100% hand-made glassware ARTĚL utilizes for manufacturing. Slight imperfections such as small air bubbles might also occur as they too are a natural occurrence in this type of manufacturing process. The final result will be beautifully hand-crafted piece, that is 100% unique and we hope you will cherish for a lifetime.

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