WHOLESALE FAQ

Question:

What is your standard lead-time (time from order placement to product delivery)?

Answer:

· For shipments to the USA & Canada: 8 to 10 weeks

· For shipments to the European Union & elsewhere: 6 to 8 weeks

· For a complete list of ARTĚL’s Wholesale Terms & Conditions, please click here.

 

Question:

What is the minimum amount for an opening order / reorder?

Answer:

· USA & Canada: Minimum opening order = $1000 / Minimum reorder = $400

· EU & Elsewhere: Minimum opening order = 1000 Euro / Minimum reorder = 400 Euro

· For a complete list of ARTĚL’s Wholesale Terms & Conditions, please click here.

 

Question:

Is ARTĚL crystal dishwasher safe?

Answer:

We do NOT recommend putting our glass in the dishwasher. Instead, we recommend hand washing in warm water with mild detergent.

For complete instructions on product care, click here.

 

Question:

How often does ARTĚL introduce new items?

Answer:

We introduce at least one new motif, shape or color biannually. Our recent product launches include the Jungle Baroque Set, Graphic

Collection, and a new line of dinner and salad plates.

 

Question:

Do ARTĚL artisans use copper wheels for engraving?

Answer:

No, we use diamond and stone wheels. Copper wheels drastically increase production costs while not enhancing the design.

 

Question:

What are your bestselling colors?

Answer:

· Classic Collection: Black & Red

· Design Collection: Black & Red

· Flora & Fauna Collection: Black & Olive

· Sea Collection: Blue & Ink

 

Question:

Does clear crystal outsell colored crystal?

Answer:

While both varieties are sold in roughly equal amounts in boutiques around the world, we have found that our retail stores in Prague sell more colored crystal than clear.

 

Question:

What is the history of the name "ARTĚL"?

Answer:

The company takes its name from an early-20th-century collective of Czech artisans whose dedication to preserving the traditional methods

of handcraftsmanship led them to reject industrial production techniques. ARTĚL carries on the spirit of these artisans and their commitment to producing – entirely by hand – lasting objects of impeccable quality, design, and functionality.

 

Question:

How does ARTĚL compare to other luxury crystal brands like Baccarat, Moser, Lalique, or William Yeoward?

Answer:

All of these brands (including ARTĚL) offer exceptional quality in terms of materials and craftsmanship; the differences among them are primarily

in terms of style and aesthetic approach. In contrast to the more traditional design sense of these older brands, ARTĚL fills a niche in the luxury crystal market through our commitment to whimsical, innovative motif design and surprising visual details. Our designs blend modern style with traditional production methods in a way that is distinctly our own. Another key difference is flexibility: we allow our clients to create bespoke products by mixing and matching shapes, motifs, and colors. This ability to provide clients with the opportunity to create their own couture

crystal is what makes ARTĚL truly unique.

 

Question:

Is ARTĚL glass 24% lead crystal?

Answer:

No, it is lead-free crystal. Lead-free crystal is the ideal material for engraving because it is harder than leaded glass; this keeps the engraving wheel from slipping and facilitates the engraving of extremely fine detail. In addition, the clarity of lead-free crystal is equal to or superior to leaded crystal.

 

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